Your order is important to us, which is why we will process your order as soon as possible.
All orders are in Australian Dollars and posted via Australia Post or DHL.
DELIVERY CHARGES- AUSTRALIA
Standard Shipping (Approx 3-7 business days) $6.95
Express Shipping (Approx 3 business days) $10.00
Orders over $100 FREE!
Please note there may be additional delays due to COVID-19
DELIVERY CHARGES- REST OF THE WORLD
DHL Standard (Approx 7-14 business days) $8.95
DHL Express (Approx 3-5 business days) $20.00
Orders over $200 FREE!
Orders are processed within 24 hours of being received (Monday to Friday).
Delivery within Australia should be approximately 5 business days from dispatch- please keep in mind that there maybe additional delays due to COVID-19.
International orders including the US may take 7-14 business days to arrive, but in some instances can take up to 4 weeks since all orders must through customs and delays due to COVID-19 which is out of our control. If Customs charges occur, please note that you, the buyer, are 100% responsible for the fees. Allay Organics is not responsible for customs charges.
Please note: Allay Organics cannot make guarantees on behalf of Australia Post or DHL. Express and International orders will receive a tracking number so that you may monitor the delivery progress.
Allay Organics reserves the right to change their shipping policy anytime.
We use only the best ingredients and we pride ourselves with the quality and standard of our manufacturing and customer service in Australia. We also understand that not all skin types are the same.
All of our products come with a 30-day money back guarantee. Please note that the refund covers the cost of our products and not delivery charges. The refund policy does not include cancellation of Recurring Subscription orders, in which case a store credit may be offered. If the purchase was made using Credit Card, AfterPay or Paypal we will deduct any fees incurred from the refund.
Email us at firstname.lastname@example.org with any concerns.