Delivery Policy

Your order is important to us, which is why we will process your order as soon as possible.

All orders are in Australian Dollars and posted via Australia Post or DHL. 

Australia                                      US                           International

Australia Post                               DHL                         DHL

Standard: $5                                $5                             $5

Express: $10                                N/A                           N/A

 

Orders are processed within 24 hours of being received (Monday to Friday).

Delivery within Australia should be approximately 5 business days from dispatch.

International orders including the US may take 7-14 business days to arrive, but in some instances can take up to 4 weeks since all orders must through customs. If Customs charges occur, please note that you, the buyer, are 100% responsible for the fees. Allay Organics is not responsible for customs charges.

Please note: Allay Organics cannot make guarantees on behalf of Australia Post or DHL. Express and International orders will receive a tracking number so that you may monitor the delivery progress.

Allay Organics reserves the right to change their shipping policy anytime. 

Returns Policy

We use only the best ingredients and we pride ourselves with the quality and standard of our manufacturing and customer service in Australia. We also understand that not all skin types are the same.

All of our products come with a 30-day money back guarantee.  We will gladly refund your money since customer satisfaction is important to us.

When returning goods, please keep proof of return in the event the parcel goes missing in transit. Email us at info@allayorganics.com.au with any concerns.